Answered on: May 6, 2022

Client

Hello, I would like to know whether the Refundable security Deposit can be made using American Express.

Agent

yes, it is possible.

Client

Ok, for the rental I use Visa, for the Refundable deposit I use my American Express which has higher limits.

Agent

yes, thats ok.

Client

Thank you Lorna.

Client

Another question: if I need to extend to some more hours the car return or even rent for more 24 hours, how can it be done? Originally, I plan to use only for 24 hours.

Agent

You would have to make a new reservation online but you can choose the same supplier and possibly call them and they should be able to extend it without a return in the car

Client

Ok, understood. Thanks Lorna:) bye, for now.

Client

Have to ask your help again. Now the transaction couldn’t be completed for some technical reason, What should I do?

Agent

There are two possible reasons for this: – You may encounter a message after you have entered your credit card details and pressed BOOK NOW, ¨ technical error ¨ This can mean that the card you have used has not been validated/accepted. But often it can occur if you have been a long time in the booking process or have opened multiple browsers. Shut down all open browsers and clear the cache/history ( if you know how) and start again, preferably using a different browser. If after you have tried this is still does not work, try another card. Another possibility is your bank requires you to authorise the transaction via your banking APP or Bank website. As the transaction is not one, you normally make.

Client

Ok, I will try again.